These hats are darling and very nicely made. My 4-year-old twin nieces loved them, once they finally arrived. The main reason I have reduced the rating by a star is that it took an entire month for these to be shipped out. I would not have objected to the time-frame as much, had I been informed in advance (simply saying items are made to order does not convey a 30-day time frame to receipt of purchase). Because these were intended to be birthday gifts, I might have chosen differently, had I understood how long the wait might be. It took expressing my concerns to the seller via both Paypal and Etsy before my order was sent; the seller made no attempt to respond to my concerns or communications on Etsy in the ensuing week.

My nephews loved the custom Bruins shirt I sent! Awesome service and fast shipping!!! Would order again in the future

The hats turned out great! The quality was good and the fit was perfect. They shipped out about a week after the initial said ship date. I would buy again though.

Never ever again. Took my payment & items were never delivered.

Lisa made this hats for me in 2 days to rush them to my friends daughter who is going through a tough illness. She went above and beyond to help me with this order. Fast shipping and very easy to reach through convo, would highly recommend. The hats are adorable!

Unfortunately I was unable to get my order on time but seller was responsive and easy to communicate with. Less than 24hrs after requesting a refund, it was issued along with an apology and an explanation regarding the unforeseen delay. I may not have received order during the busy holiday season but nonetheless, I'd still buy from this seller again and would recommend her being that she is an open and honest merchant.

It's jan 3 and I still do not have my order that I placed on nov 2!!!! I also have no tracking info!

The product is great, i can't believe how adorable these hats are. It did take a lot longer than expected to ship, but the product is fantastic.

Very disappointed I order these hats November 2 was promised them in six weeks and don't have them to give as gifts on Christmas eve

I have bought many things through etsy before. This has been the worst customer service I have ever received. Very little communication and only from me messaging her first. Waiting 3 days before Christmas on an item she said I would have by Christmas and it still hasn't shipped. I decided to cancel my order and get a refund. Never one time has she apologized for her end of it. It is not worth giving this lady your money when there are MANY other amazing vendors out there on etsy. At this point I would rather have my item late and get the better customer service. Buyers beware!!!